Patients’ Satisfaction with Care at Dialysis Unit

Research Abstract

Patients’ satisfaction assessment is becoming an important indicator of health care outcomes and considers as evidence for better patient satisfaction, it might be associated with better medical outcomes. The aim of this study is to assess the patients’ satisfaction with care in the dialysis unit. Methods: The cross-sectional study was used and the study sample was selected from Beni-Suef University Hospital. (November to December 2015), the total number 79 patients were completed the patient satisfaction PS18 Questionnaire. Results: This study involved 79 patients on hemodialysis. The sample has slightly more males (59.5%) and the majority of the patients are married (74.7%), and their education was mostly read and write (48.1%) or primary (26.6%). Whereas more than half of the patients on dialysis therapy between 1 and 5 years and Significant variation in all dimensions reported by patients were unsatisfied except time spent with doctor (64.6) and accessibility & convenience (57.0). Moreover technical quality was good (53.2%). Furthermore, the correlation between patients’ satisfaction dimensions and patients personal characteristics’ there were highly significant correlation (P=.003) between sex and technical quality, while marital status was negatively correlated (P=-.042) with time spent with doctor. Nonetheless, our results suggest that almost half of the study sample reported in general Satisfaction were unsatisfied, however the financial aspect, communication and interpersonal manner should be achieved to improve health care outcome then subsequently increase level of patients’ satisfaction, and further research regarding patient satisfaction is required.

Research Keywords

Hemodialysis, Patient satisfaction, Egypt