With Outstanding Performance, Beni Suef University Excels in Rapid Response to Complaints Submitted Through the Unified Government Complaints System

Media Center
Professor Tarek Ali, Acting President of Beni Suef University, announced that the university has achieved high performance rates in responding to and handling complaints submitted through the Unified Government Complaints System affiliated with the Egyptian Cabinet. This achievement was highlighted in the system’s report for May 2026, which recognized a number of Egyptian universities for their efficiency in processing complaints, examining cases, and providing timely responses. Beni Suef University was among the institutions that demonstrated outstanding performance in this regard.
Professor Tarek Ali emphasized that this accomplishment reflects the university’s commitment to strengthening communication channels with students, faculty members, employees, and citizens, as well as ensuring the prompt handling of complaints, suggestions, and inquiries. He noted that these efforts contribute to improving the quality of services provided and enhancing beneficiary satisfaction.
He further explained that the university administration places great importance on the complaints system as a vital tool for identifying challenges and issues and addressing them in an immediate and effective manner. This approach aligns with the state's directives to promote transparency, governance, and the continuous improvement of public services. He added that the university is constantly working to enhance its mechanisms for receiving, reviewing, and following up on complaints, while coordinating with relevant sectors and departments to ensure rapid responses and the implementation of necessary actions that serve the public interest and improve institutional performance.
Professor Tarek Ali also extended his appreciation and gratitude to the staff responsible for the university’s complaints system, as well as to all employees in the relevant departments and sectors. He praised their dedication, efficiency, and professionalism in examining complaints, responding promptly, and resolving issues effectively. Their efforts, he noted, have contributed significantly to the university’s distinguished performance in complaint response rates and reflect a strong spirit of teamwork and a shared commitment to improving services in support of the state’s vision of enhancing citizen satisfaction and institutional excellence.
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